|Warranties in Commercial Installations
THE UNCOMPROMISING QUALITY OF TIMBERCREEK® HARDWOOD FLOORING
At TimberCreek©, we guarantee you will be satisfied
with the durability, performance and lasting beauty of our natural flooring
Exclusive Lifetime Warranty
TimberCreek Hardwood Flooring is produced according to strict manufacturing
and environmental standards. Our confidence in the product is reflected
by extension of this full residential warranty to the original purchaser
of TimberCreek Hardwood Flooring.
We warrant that this product is free of defects and exceeds the industry
standards. You and/or your installer should carefully inspect each plank
before installation. Any uncut planks that appear to have defects should
not be installed and can be returned to the original place of purchase
to be replaced at no cost to you.
Lifetime Structural Warranty
We guarantee that this product is free from defects in lamination and
milling and will remain free of these defects for as long as you own
your residence. In the unlikely event of delamination, warping, cupping
or buckling of the product because of manufacturing defects, we will
replace or repair the defective flooring pieces at no cost to you.
We warrant that there will be no wear-through of the finish for 20 years
in residential installations provided the recommended maintenance procedures
No-Buckle Moisture Warranty
We guarantee that our floors will bond to the subfloor for the life of
the flooring provided the installation and application are in full compliance
with TimberCreek Hardwood Flooring installation instructions and the
adhesive manufacturer’s application instructions.
All components of TimberCreek Hardwood Flooring are chosen for their
responsible environmental impact. This flooring product does not harm
the environment throughout its complete life cycle from production through
disposal. All woods are from professionally managed “sustained
yield” forests. All glues used within TimberCreek Hardwood Flooring
are MR LFE “E1” standard.The acrylic finish does not release
any harmful solvents, formaldehyde or heavy metals.
These warranties are exclusive to the original purchaser of TimberCreek Hardwood
Flooring products and may not be assigned or transferred. This is a residential
warranty only and exclusions include damages arising from subflooring, plumbing
breakage or leakage and similar catastrophes, and failures arising as a result
of hydrostatic pressure.
The following are excluded from this warranty:
• Improper Storage, Handling or Installation. Installation
instructions must be followed. Subflooring must be dry and properly installed.
• Improper Adhesives. Damage caused by use
of water based adhesives over sheet vapor barriers or sound insulation.
• Improper Maintenance. Maintenance instructions must be followed and in
particular the floor cannot be wet mopped.
• Extreme Conditions and Surface Checking.
The humidity level in the home must be in the 40%–60% range throughout the year using air conditioners,
humidifiers or dehumidifiers as appropriate. Dramatic variations in humidity
may cause micro checking of the finish. This is not considered a defect and is
not covered by the warranty.
• Gapping of Planks. This warranty does
not cover gapping caused by natural expansion and contraction, improper seating
of planks during installation or by mastic memory.
• Abuse or Misuse. This warranty does not
cover damage caused by neglect, abnormal use or misuse, application of solvents,
corrosives or other chemicals to the flooring, color change, excessive pivot
and point-loads, stiletto shoes, heavy furniture or equipment, unpadded furniture
feet, water, pet claws, pet urine, damage from sand, pebbles or other abrasives
or other unintended uses.
• Water Damage. This warranty does not cover
damage caused by moisture penetration through the subfloor, flooding, leaking
plumbing, overflowing sinks or similar water damage.
• Insect Infestation. This warranty does not cover any insect infestation
after the product has left the factory.
• Radiant Heat. Only low temperature radiant
heating systems which are regulated to never exceed 80°F at the wood surface may be used. If surface
area is allowed to exceed 80° all warranties are void. Only Float-In installations
are acceptable for Radiant Heat subfloors. Maple, Beech, Ash and Asian Jatoba
expand and contract more than other wood species. There is a greater risk of
gaps occurring especially when installed over radiant heating systems. Such gaps
are NOT manufacturing defects and are not covered by this warranty.
• Natural variations. Wood is a natural
product, containing natural variations in color, tone and grain. We do not warrant
against natural variations in color within the floor nor variations between samples
and the installed floor. Variations may also develop over time because of varying
exposure to sunlight or UV light.
Other items not covered under the warranties include damage caused by natural
events such as hurricanes, tornadoes, earthquakes, and floods; installation of
flooring with visible defects; construction traffic abuse to the surface of the
flooring; use of non-recommended nailers, staplers or adhesives; squeaking, popping
or crackling by any cause other than the mismanufacture of the tongue or groove.
In the event that there is a claim against this warranty, TimberCreek Hardwood Flooring will pay for one replacement of the
portion of the installation that is defective. This includes
all reasonable materials and labor. TimberCreek Hardwood
Flooring excludes and will not pay consequential or incidental
damages under this warranty. The sole remedy provided herein
is the repair, refinish or replacement, at the sole option
of the manufacturer. In the unlikely event that the manufacturer
is unable to correct the failure after a reasonable number
of attempts, the manufacturer will refund, if requested, the
purchase price of the portion of defective floor on a prorated
basis. Any attempt to repair or replace the floor prior to
the manufacturer's inspection and authorized repair actions
will void this warranty. This warranty does not include the
cost of labor if the flooring is installed by other than professional
installers. It does not apply to any products designated or
sold as B-grade which is sold “as is.” There are
no other warranties, including merchantability or fitness for
a particular purpose, expressed or implied other than those
listed within this warranty. This warranty will not be deemed
to have failed its essential purpose whileTimberCreek
Hardwood Flooring is willing to repair or replace defective
Some states do not allow the exclusion or limitation of incidental or consequential
damages and therefore, this exclusion may not apply. This warranty gives you
specific legal rights which may vary from state to state.
To obtain service under this warranty, contact your dealer.